Auburn Medical Imaging

Amazing team in this medical center Easy to take an appointment, responsive staff They are So kind, they do everything to make you feel comfortable, if you go there for multiple appointments they’ll remind you And it feels so great to feel closer to your medical team I used to feel stressed and panicked in thoses places There, it was just the opposite Everything went perfect ( you’ll have 1 week wait to receive the images)

I would like to commend the lady that did my ultrasound this morning. She was caring and sweet. She talks like a friend and has wished me well. I forgot her name but she's also from asia. I hope to see her again on my next visit. Wish her all the best! The customer service team did a great job too. While I was waiting on queue, someone came and asisted on checking my documents. He was polite and kind. The ladies in the front desk were all nice too. There were heaps of people coming in but they were able to accommodate everyone in a matter of time.

Made us wait 45 minutes for a scan because they were short of staff. Absolutely incompetent and worst customer service ever received for a simple pregnancy medical scan. Behind the counter extremely aggressive Arab lady telling me she cannot help a medical emergency situations. It is out of her control. They forgot to mark us check in and made us sit 45 mins for nothing. Disgusting poor service.. DO NOT RECOMMEND THEM.

Anyone giving more then 1 star are being lenient, if so a 0 would suffice. This place is notorious for making you wait, whenever I come the secretary (mind you who have no customer service skills and have a blank dumbfounded face) will always say there is a bit of a wait which extended to a minimum of at least 1 hour. Whether it be an X-Ray, Ultrasound or MRI for me or others in my family. I’m never happy here though it is the closest medical imaging location I don’t have much of a choice, but if possible I would change as soon as possible. And clearly reading other reviews, others are not quite pleased either. Please change your staff and have a word with them because this is just disgraceful and is tainting the name of your business.

I'm from a developing country, yet I've never seen radiology rooms as dirty and untidy as this one. The reception area floor was dirty and a look in one of the corners behind a pot plant told me that the floor hadn't been cleaned on the day. The outsides of the rubbish bins were dirty and even the surface of the reception desk was grubby. When I went in for my scan the room had 2 rubbish bins, both overflowing, with no lid. This practice shows a complete lack of respect for its staff and clientele. The inefficient booking system should have been a clue that dealing with Synergy radiology was not a good idea. I submitted my referral online and of course they couldn't find it when I arrived.The person who took my scan was pleasant enough and I felt sorry for her that she had to work in such an awful environment. Do not use their services unless you have no other option.

I was very nervous. The staff was great and told me to stop apologising as I'm disabled in a wheelchair as I was taking too long to get setup, I believed. I believe I would be there for a long time to get in, and I believe I would not be able to get on the CAT SCANNER. I did quite easy with a litter help from staff and my carer. Disability toilet best I have seen at a place like it. The doors are wide enough for a wide wheelchair.

Fonda exhibited an unpleasant and impolite demeanor. This wasn’t the first time, she has a history of rudeness towards people. Initially, I thought she might have been having a bad day, but her behavior persisted, and she consistently acted in an immature manner. She spoke to everyone as if she had authority over them, and even other staff members appeared to dislike her and exchanged disapproving glances. it’s about time she gets replaced. Disgusting behaviour